Notice of right of return:

A return form and address return label will be enclosed in your order. Ulla Popken recommends that the original packing be used to return the goods, and is unable to provide additional or alternative packing materials for the return of goods.

Through the utilization of the right of return, both parties are bound to return in full all aspects of the goods, services or payment made, received or exchanged, including the case of consumable product. In the case of goods damaged upon return, a sum corresponding to the devaluing caused by the damages will be claimed. This will only not be applied on the provisio that the goods have been inspected - such as can be enacted if the goods were taken into a retail premises - and cause of the damage has been established and agreed upon. You are able to avoid the above damage-claim sum by not treating the goods in the manner of an owner of said goods and by not using them in any way which may devalue their worth. Once goods have been returned according to the outlined rights of return, there will no longer exist a contract of purchase. This right of return does not affect your statutory rights.

Return Service:

Order without risk! You may return the delivered goods without reason within 14 days of receipt. Return of items will be taken as notice of cancellation of your order or relevant part of your order. This trial period of 14 days begins at the earliest upon reception of the goods. Only in the case of goods that are not returnable by parcel (e.g. bulk and haulage items) and only through written request, for example letter, fax or e-mail, is it possible to request collection. The length of the trial includes the time required to return the goods or request collection. In each case the goods are returned at your cost and risk. Please address returns to:

Ulla Popken GmbH
P.O. Box 196
Bedford
MK40 2WU